Cancellation Policy

We understand that life happens. However, we’ve had to tighten our cancellation policy to ensure fairness for all our clients and specialists.

Since COVID, we've seen a higher than normal rate of cancellations and no-shows. This has a significant impact on clients waiting to be seen and the valuable time of our specialists. Managing these changes is also a considerable task for our staff.

Effective immediately:

• No-Shows: If you do not show up for your appointment, you will be required to pay for the entire missed session.

• Frequent Rescheduling: If you reschedule three times, even with sufficient notice, you will need to pay for the missed appointment.

• Late Cancellations: If you cancel without giving us 24 hours' notice, you will also need to pay for the missed appointment.

 

To reschedule:

• You will need to prepay for the missed appointment.

• You must also prepay for your next appointment to be seen again.

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You can handle these payments online or by visiting the clinic in person.
Thank you for understanding and helping us maintain a smooth and fair scheduling process for everyone.